Faq's

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Registration

How do I register with Bahwan Travels?
It's easy to register with Bahwan Travels . Just click the link and enter your email address. Although one does not need to register in order to book or search.
Why should I register with Bahwan Travels?
We don't force you to register. However, if you register with Bahwan Travels we save you the trouble of repeatedly typing your details when you make a booking. Additionally, it also opens the option to receive great travel deals from us via email.
How do I change my password?
Sign in to your account and change your password from the Edit Profile page.
How do I sign in to my account if I forget my password?
If you've forgotten your password, click here, follow the on-screen instructions and we'll send you an email with instructions.
How do I edit my account information?
Sign in to your Bahwan Travels Account. Thereafter go through each tab and update the necessary account information. Click on the save button. Your account information will be updated.
Can I change my Username?
The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.
How do I log off of the site when I am finished?
Click on < Sign out> on the main menu and you will be logged off.

Payment Options

What payment options does Bahwan Travels have?
Currently we accept payments using credit cards, direct bank debits.
How do I know that my credit card information is safe on your site?
Any information you enter when transacting over Bahwan Travels is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel.
What Is the Card Verification Number (CVV) on my credit card?
The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.
Where is the Card Verification Number (CVV) located on my credit card?
Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field.

Hotel Reservations

How do I know my reservation was booked?
You will receive an email on confirmation of your hotel booking.
Do I need to confirm my reservation?
There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by emailing our Customer Support Team at info@Bahwan Travels .com or by contacting our customer services team.
How do I amend a hotel reservation?
To amend a hotel reservation, please contact our customer support
Is there a cancellation policy for Hotels booked on Bahwan Travels?
If you are canceling 7 days prior, you will be charged a processing fee. If it is less than 7 days, you will be charged 1-night retention plus a processing fee. If you are canceling after the check-in date, there will be no refund. However, some tariffs may be non-refundable as per the hotel's cancellation policy. Taxes as applicable will be charged.
How do I cancel a hotel reservation
To amend a hotel reservation, please contact our customer support .

Flight Reservations

How do I know my reservation was booked?
You will receive an email on confirmation of your booking with Bahwan Travels.
Do I need to confirm my flight reservation?
There is no need to confirm your reservation. If you need any information, you can call our customer service team at the call center number mentioned above.
Do I need to re-confirm my flight before departure?
It is not necessary to confirm reservations for domestic flights.
How do I confirm my seat assignments?
This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter.
Is there a cancellation policy for flights booked on Bahwan Travels?
Yes, each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation. Bahwan Travels charges AED 50 as administration charges for this.
How do I cancel a flight reservation?
Please email us at info@bahwantravels.com
What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers you will have to re-complete the booking process for the additional travellers.
What is an e-Ticket?
An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter when checking in for the flight.
How will I get my e-Ticket details?
Your e-Ticket details will be sent to the email address you have provided during the booking process.
How will I get my boarding pass for an e-Ticket?
You will need to show your e-Ticket confirmation email and your e-Ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter.
Is it necessary to show my e-Ticket confirmation email at the airport check-in counter of the airline?
It is not mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to show a photographic proof of identity (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket confirmation email and your e-Ticket number.
What if my paper tickets are lost or stolen
If your paper airline tickets are lost or stolen, please email us immediately. We will help you in processing a lost ticket application. In most cases, the airlines require you to purchase replacement tickets at "today's" fare i.e. current fares. Our travel specialist will facilitate the sale of these tickets. If your original tickets are not used after a designated period of time, usually 3 to 4 months, depending on the airline-you will receive a credit for the purchase price of the replacement tickets, after deducting the application fee. This fee varies by airline. Please note that these policies and fees are subject to change at any time. Our travel specialist will be able to provide the most recent information for your airline. Each airline has its own rules and policies for issuing replacement tickets. Bahwan Travels is bound by these rules and policies and must adhere to them.

Delivery Options

How will I get my paper ticket for my flight booking?
On realization of the payment, your paper ticket will be sent via Courier Services.
Where will the paper ticket for my flight be delivered?
Your ticket will be delivered to the address you supplied as the delivery address during the booking process.
When will my ticket be delivered?
Your tickets will be delivered in 3 business days from the date of purchase.
Can I get my tickets delivered to a P.O. Box address?
Courier companies do not deliver shipments to P.O. Box addresses, as a signature is required on receipt of a package.
Can you deliver my ticket to my village/town?
We can only deliver tickets to the cities where has a courier service. If our currier company does not have courier service to your village/town, you will have to provide an alternate address for delivery of the package.
How do I change my delivery address?
To edit your delivery address information, click on the Bahwan Travels link and sign in to your account. Next go to the billing and shipping tab and update the delivery address. Click the save button. Your delivery address will be updated.

Trouble Shooting

Do my browser's privacy settings affect my bahwantravels.com experience?
Bahwan Travels works with most levels of your browser's privacy settings, so your experience will not change.
Can I book on Bahwan Travels if I'm using Mac OS X?
We love Apple and we love the Mac, so someone would get shot if Bahwan Travels didn't support the Mac OS. That said, we have some odd quirks with Safari, so you're best off using Firefox until we iron out our Safari glitches.
Some of the stuff I'm seeing looks a little bit old?
We do our best to serve you hot, fresh content. If you still see things that seem dated, try clearing your browser cache.
I Get an Expired Certificate Warning
This will happen only if the site is being accessed through an old browser. Need to check with the certificate vendor for browser version compatibility.
The Speed Of The Website Is Slow?
Please check your connection with your Internet Service Provider.
What browser Works Best With This Site?
IE(version 5.5 or later), Firefox/Mozilla (Firefox 1.0, 1.5, 1.5.1), Netscape (version 7.x or later), and Opera (7.x or later)
What do I do if my booking is not completed?
We are sorry for this unlikely inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred. And reverse any amount charged within 3 weeks.
Does this site use cookies?
To make us more responsive to the needs and interests of our visitors, we use cookies. These cookies help us tailor our site to your needs, and deliver a more personalized service.
Bahwan Travel Agencies LLC
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Get in touch

Head Office:
Al Rawaq Building (Ground Floor) Opposite City Centre Qurum, PO Box 282, PC 100, Al Qurum Muscat, Sultanate of Oman
Working Hours:
Sunday to Thursday 08:00am to 05:00pm, Saturday - 09:00am to 01:00pm (Reservation & Ticketing)

Keep in Touch

For Inquiries:
Holidays: 24654155, 24654161 | Umrah: 24654154, 24654159 | Air Tickets: 24654169, 24654164, 24654200 | Inbound: 24654143, 24654148 | Rent-a-car: 24036600 ( Muscat City office), 24356241 (Muscat Airport), 23367192 (Salalah Airport), 26846516 (Sohar City office) | Website Booking: 24654177 | China & Vietnam Visa: 24654101 | Fax Numbers: GM Office: 24659767 | Airline Sales: 24659761 | Outbound Tour: 24659764 | Inbound Tour: 24659762